Warranty and complaints
Guarantee
We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that means you can make a claim under the warranty. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange repair or replacement free of charge.
Complaints
It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing onevintagewholesale@gmail.com . If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/ . From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
ONLINE VIDEO HANDPICK
At ONEvintagewholesale you can reserve your online video handpick. This way you can choose the vintage and second-hand clothing items from our vintage clothing wholesaler.
A minimum purchase amount of €300 applies to the online video handpick.
The online video handpick is scheduled for 1 hour . Are you planning to purchase very large numbers of vintage or second-hand clothing? Then we will discuss together whether a longer time slot for the online video handpick should be scheduled.
Are you interested in an online video handpick? Please contact us via the contact form, our e-mail address or via our Instagram page. Please include a description of the items you are looking for in your message. Which brands are you looking for? And what categories of clothing? In addition, indicate the approximate amount you intend to spend on the online video handpick. The more precise your description, the better we can adjust the offer for the handpick to your wishes! Based on this description, we will assess whether we have sufficient of the items you want in stock at that time. If this is the case, we will find a date together with you to have the online video handpick take place and put together the items for the online video handpick for you.
At the time slot you have reserved, we will video call you and we will go through the items that we have sorted for you with you. You can then indicate which items we may or may not add to your order. After the handpicking session, we will prepare the full invoice for you. After you have paid this, the vintage and second-hand garments you have chosen will be sent to you.
Instagram: @onevintagewholesale
Email: info@onevintagewholesale.com